Preserving Traditional Somali Board Games
We're here to assist you with any questions or issues about the Shax app.
support@somalishax.comWe typically respond within 24 hours. For faster assistance, please include:
Yes, Shax is completely free to play with all three games included.
Yes, Shax works both online and offline. Core games can be played offline. Online multiplayer, ranked play, and leaderboards require an internet connection.
Coming soon to both iOS App Store and Google Play Store.
In the app (accounts with a linked Google account only): go to Settings → Profile → "Delete account". You will be asked to sign in with Google again first. This deletes your profile, rank, entitlements, rewards, matchmaking entries, and the linked Google credential. Your Google account itself is not deleted. The in-app route runs straight away. It is blocked while you are in an active match, have a matchmaking entry, or have an active Premium subscription, and the app will tell you what to do. Premium subscriptions must be cancelled in Google Play first.
By email (guests, or if you cannot use the app): email support@somalishax.com with the subject "Delete My Data." Include your in-game display name, or the Google account email you linked (if any), so we can locate your data. Email requests cover all data the request identifies, not only the account. They can take up to 90 days.
Purchase records may be retained as required for financial, accounting, fraud-prevention, dispute-resolution, or legal purposes.